Delay, Deny, Defend
2010 book by Jay Feinman
Why this is trending
Interest in “Delay, Deny, Defend” spiked on Wikipedia on 2026-07-20.
Categorised under Business & Economy, this article fits a familiar pattern. wt.cat.business.2
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Key Takeaways
- Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It is a 2010 book by Rutgers Law professor Jay M.
- Contents Delay, Deny, Defend is a critical exploration of the property and casualty insurance industry, examining how its practices affect policyholders.
- The book attributes these practices to changes in the industry’s structure and goals, driven by the pursuit of investment income and cost-cutting measures.
- He describes the strategies insurers use to manage claims, including the use of computer algorithms and legal maneuvers, and critiques their potential to erode trust in the industry.
- Shelter Mutual Insurance for example.
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Source summary
WikipediaDelay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It is a 2010 book by Rutgers Law professor Jay M. Feinman, and published by Portfolio Hardcover, an imprint of Penguin Group.
Delay, Deny, Defend is a critical exploration of the property and casualty insurance industry, examining how its practices affect policyholders. Feinman, a law professor specializing in consumer rights and insurance law, argues that the industry prioritizes profits over policyholders' needs, often using tactics like delaying or denying legitimate claims to bolster financial performance. The book attributes these practices to changes in the industry’s structure and goals, driven by the pursuit of investment income and cost-cutting measures.
Feinman writes about the inner workings of major insurers, including State Farm and Allstate, and examines legal cases to illustrate the impact of these practices on consumers. He describes the strategies insurers use to manage claims, including the use of computer algorithms and legal maneuvers, and critiques their potential to erode trust in the industry.
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